Package Verfication System
for Dell Computers, Austin, Texas
UPS Worldwide Logistics Group
Problem Statement
The DELL facility in Austin,Texas ships approxiamtely 20,000
packages through UPS. one out of every five hundred packages
is shipped to an incorrect destination. The cost of mis-routed
packages is approximately $5,000.00 per day. This has become
a serious quality problem for UPS and Dell. The financial
impact of this problem has made it necessary for UPS Worldwide
Logistics Group to find a solution within the current sorting
system that allows UPS to significantly reduce the number
of mis-sorted and mis-routed packages.
Business Need
The business need is driven by UPS Worldwide Logistics Group's
inability to do exception management when Dell products are
lost, stolen, or mis-routed. UPS Worldwide Logistics Group
needs to know exactly what product is in a given trailer (or
transportation unit) at any given point in time.
Solution
An automated scanning system that will improve the accuracy
of package deliveries and provide additional functionality
to the user. The system will have the ability to upload and
download data and program to data collectors currently being
used. It will notify scanners when invalid packages are being
scanned to go into a truck bound for a destination that is
different to the package label. It will log exceptions as
well as the correct scan for reporting purposes. After the
packages have been scanned, the sysyem will be able to download
the scanners into a standard file format that will be transmitted
to UPS data control for tracking purposes. The data will also
be automatically loaded into a database for management reporting.
Goals and Objectives
This project will implement a package verifying system for
the loaders of UPS. The purpose of this system is to automate
the process of verifying a package’s destination. When
a package is scanned, the new system will check and make sure
that the package does go in the container the loader is loading
into. This process should eliminate miss sorts, save employee
time, and have the capability to provide reports for upper
management.
The objectives of the system are:
- Eliminate human error in loading trailers and prevent
mis-sorts.
- Provide more timely reports to upper management.
- Reduce the loader's work load in manually checking packages.
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